Holistic Transformation Coaching Certification

Our Mission

Our mission is to cultivate exceptional coaches who are skilled, compassionate, and committed to facilitating transformative growth in others. We aim to empower our students with the knowledge, tools, and practices needed to guide individuals on their personal and professional journeys toward holistic well-being, self-awareness, and purpose. Through innovative, evidence-based education and a supportive learning environment, we strive to create a community of coaches who inspire positive change and contribute meaningfully to the world.

Vision

We envision a world where coaches are catalysts for profound, sustainable change, helping individuals and organizations thrive in alignment with their highest values and true potential. As a leader in holistic coach education, we aspire to set the standard for quality, integrity, and innovation in training and development, equipping our graduates to make a lasting impact through their coaching practice.

Learning Philosophy

Our learning philosophy centers on experiential, integrative, and reflective approaches that honor the unique strengths and growth paths of each student. We believe in creating a dynamic and inclusive learning environment that blends theory with practice, encourages critical thinking, and fosters both personal and professional development. Our programs are designed to be collaborative and adaptive, reflecting the diverse needs of our learners and the evolving landscape of coaching. We prioritize a holistic view of education, recognizing that effective coaching extends beyond skills to encompass mindset, self-awareness, and emotional intelligence.

Our Agreement

We adhere to the standards and ethical guidelines set forth by the International Coaching Federation (ICF) Coaching Education Accreditation Code of Conduct. This commitment includes maintaining the highest levels of integrity, professionalism, and ethical conduct in all aspects of our program delivery, management, and administration.

We pledge to:

• Deliver our coaching education programs in alignment with the ICF Core Competencies, Code of Ethics, and Standards of Conduct.
• Provide a learning environment that is inclusive, respectful, and free from discrimination or bias.
• Ensure that all educators, trainers, and staff associated with our programs understand and adhere to the ICF standards and Code of Conduct.
• Continually strive for excellence in coaching education, promoting a culture of ethical awareness, transparency, and accountability.

By agreeing to these standards, we affirm our commitment to uphold the integrity of the coaching profession and to foster trust, respect, and excellence within our community of learners and beyond.

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Disability, Discrimination, and DEIJ Statement

We are committed to creating a coaching education environment that embraces diversity, equity, inclusion, and justice (DEIJ) for all participants. We believe that every individual has the right to learn, grow, and thrive in a space that is safe, welcoming, and free from discrimination or bias of any kind.

We are dedicated to:

• Providing equal access to all programs, resources, and opportunities, regardless of race, ethnicity, gender identity, sexual orientation, age, disability, socioeconomic status, religion, or any other protected characteristic.
• Ensuring our programs are accessible and inclusive, making reasonable accommodations for participants with disabilities to support their full engagement and success.
• Fostering an environment that celebrates diverse perspectives and experiences, actively working against any form of discrimination, harassment, or exclusion.
• Continuously improving our practices to advance equity, inclusivity, and justice, learning from our community to address systemic barriers and promote a culture of belonging.

We stand firm in our commitment to a coaching education that reflects our shared humanity, promotes understanding, and drives positive social change.

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Complaint/Grievance Policy

We are committed to maintaining a positive, respectful, and inclusive learning environment for all participants in our coaching education programs. We recognize that there may be occasions when concerns or grievances arise, and we are dedicated to addressing them in a fair, transparent, and timely manner.

Policy Guidelines:

1. Informal Resolution: Participants are encouraged to first attempt to resolve concerns directly with the individual(s) involved, where appropriate and comfortable. Open and respectful communication can often lead to a mutually satisfactory resolution.
2. Formal Complaint Submission: If the issue cannot be resolved informally, participants may submit a formal complaint in writing to the program director or designated contact person. The complaint should include a detailed description of the concern, relevant dates, and any supporting documentation.
3. Acknowledgment and Review: Upon receiving a formal complaint, we will acknowledge receipt within five business days. The complaint will then be reviewed thoroughly and impartially by an appointed member of our team, who may request additional information or clarification from the complainant.
4. Resolution Process: We aim to resolve all complaints within 30 business days of receipt. The resolution process may include meetings with the parties involved, mediation, or other appropriate actions to address the concern.
5. Outcome Communication: The complainant will receive a written response outlining the outcome of the investigation and any actions taken. If the complainant is not satisfied with the resolution, they may appeal the decision in writing within 10 business days.
6. Confidentiality and Non-Retaliation: All complaints will be handled with the utmost confidentiality, and no participant will face retaliation or discrimination for filing a complaint or grievance in good faith.

We are committed to ensuring that all concerns are heard, respected, and addressed in a manner that supports our values of fairness, equity, and integrity.

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Partial Completion Policy

We understand that circumstances may arise that prevent participants from fully completing the coaching education program. To accommodate these situations, we have established a Partial Completion Policy to provide options for participants who are unable to fulfill all program requirements.

Policy Guidelines:

Eligibility for Partial Completion:

• Participants who have completed at least 50% of the program’s coursework, assignments, or training hours may be eligible for partial completion status.
• Participants must provide a written request explaining the reason for partial completion and submit it to the program director for consideration.

Assessment and Documentation:

• The program director or designated faculty member will review the request, assess the participant’s progress, and determine eligibility for partial completion status.
• Eligible participants will receive a document outlining the completed portions of the program, including training hours, assignments, and competencies covered.

Program Credit and Future Opportunities:

• Participants granted partial completion status may be eligible to receive credit for the portions of the program they have completed. This credit may be applied toward future enrollment in the same program or another related program within a specified period (typically 12 to 24 months).
• Any additional fees or requirements for completing the remaining portions of the program will be determined based on the program’s current policies at the time of re-enrollment.

No Certification for Partial Completion:

• Participants who do not complete the entire program will not receive a certification or designation associated with full program completion. Partial completion does not guarantee a certificate of completion or the right to represent oneself as a certified coach from our program.

Refund Policy:

• Any requests for refunds will be handled in accordance with our standard refund policy. Partial completion may impact the eligibility for a refund, and any refunds due will be calculated based on the percentage of the program completed.

Appeal Process:

• Participants may appeal the decision regarding their partial completion status by submitting a written appeal to the program director within 10 business days of receiving the decision.

We are committed to supporting our participants and providing flexible solutions when needed, while maintaining the integrity and quality of our coaching education programs.

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Payment and Fees Policy

To ensure clarity and transparency regarding payment and fees for our coaching education programs, we have established the following policy. This policy outlines the requirements, deadlines, and terms for all participants.

Policy Guidelines:

Payment Schedule:

• All program fees must be paid in full or according to an agreed-upon payment plan before the start date of the program.
• Payment plan options, if available, will be provided at the time of enrollment. Participants must adhere to the specific due dates outlined in their chosen payment plan.
• Late payments may incur a fee of 10% of the amount due and could result in suspension of access to program materials and sessions until the outstanding balance is resolved.

Accepted Payment Methods:

• We accept payments via credit card, debit card, bank transfer, or other methods specified at the time of enrollment.
• All payments must be made in US Dollars.

Refund Policy:

• Participants may be eligible for a partial refund if they withdraw from the program before a specified deadline. The amount refunded will depend on the date of withdrawal and the percentage of the program completed.
• No refunds will be issued after 10% of the program has been completed or after 20 days from the start of the program, whichever comes first.
• To request a refund, participants must submit a written request to the program director. Approved refunds will be processed within 30 business days.

Non-Refundable Fees:

• Certain fees, such as registration fees, administrative fees, and materials fees, are non-refundable unless the program is canceled by us.
• Any bank charges, transfer fees, or other payment-related fees are the responsibility of the participant and are non-refundable.

Cancellation Policy:

• In the unlikely event that we need to cancel a program, participants will be notified as soon as possible and will receive a full refund of all fees paid.
• If a participant is unable to attend a program after enrolling, they may request to transfer their enrollment to a future program date within 12 months, subject to availability and approval.

Financial Aid and Discounts:

• We offer a limited number of financial aid opportunities or discounts to qualifying participants. Eligibility criteria and application procedures will be provided upon request.
• Any discounts applied are only valid for the original enrollment and cannot be transferred to other programs or participants.

Responsibility for Payment:

• By enrolling in our program, participants agree to be responsible for the full payment of all fees and costs associated with their enrollment, regardless of their level of participation or completion of the program.

Dispute Resolution:

• Any disputes regarding fees, payments, or refunds must be submitted in writing to the program director within 30 days of the disputed charge. We will review and respond to all disputes promptly.

We are committed to providing a fair and transparent payment process for all participants. If you have any questions or need additional information regarding our Payment and Fees Policy, please contact us directly.

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Transparent Fee Schedule

To provide clarity and ensure transparency regarding the costs associated with our coaching education programs, please review the following fee schedule. All fees are listed in [currency] and apply to the current enrollment period.

Program Fees:

• Tuition Fee: $5,000
  This fee covers all instructional hours, access to online course materials, and participation in live training sessions.
• Registration Fee: $500 (deposit)
  This fee secures your spot in the program and is required at the time of enrollment.
• Materials Fee: $200 (included in tuition)
  This fee covers the cost of any printed or digital materials provided during the program, including manuals, workbooks, and supplementary resources.
• Assessment Fee: $350 (included in tuition)
  This fee covers the cost of all evaluations and assessments required to complete the program.
• Certification Fee: $200 (included in tuition)
  This fee is applicable upon successful completion of the program and covers the issuance of the official coaching certification.

Additional Fees:

• Late Payment Fee: 10% of amount due
  A fee charged for any payments not received by the specified due date.
• Transfer Fee: $100
  A fee charged for transferring enrollment to a different program date or cohort.
• Re-Enrollment Fee: $200
  A fee for re-enrolling in the program after withdrawal or partial completion.
• Replacement Certificate Fee: $100
  A fee for issuing a replacement certificate if the original is lost or damaged.

Optional Fees:

• Extended Payment Plan Fee: 10%
  A fee applied if you choose to use an extended payment plan beyond the standard options.
• Supplementary Coaching Sessions: $300/hr
  Optional one-on-one coaching sessions with instructors to enhance learning and provide personalized support.

Financial Aid and Discounts:

• Early Bird Discount: 15% off the total tuition fee.
• Group Enrollment Discount: 10% off per participant for groups of 5 or more.
• Scholarships/Financial Aid: Limited scholarships or financial aid are available to qualifying participants. Please inquire for details and application procedures.

Payment Options:

• Full Payment: Due at the time of enrollment to secure your spot.
• Payment Plan: Option to pay in 6 installments, with the first payment due at enrollment. Remaining payments are due by the start of the module.

Refund Schedule:

• Before Program Start: 80% refund of tuition fee if canceled 10 days before the program start date.
• After Program Start: No refunds are issued after 20 days from the program start date.

This fee schedule is designed to provide you with a comprehensive overview of all costs associated with your participation.

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Physical Address

To comply with transparency and regulatory requirements, our coaching education program is operated by an established business enterprise with a physical office location. The published address of our business is as follows:

La Jolla Holistic Center
888 Prospect St. Ste 200
La Jolla, CA 92037
United States

This physical address is our official place of business and serves as the primary location for all business-related activities, correspondence, and records. We are committed to providing a reliable and professional experience for all participants and are available during regular business hours to answer any questions or provide support.

If you have any questions or need further information, please feel free to contact us at info@lajollaholisticcenter.com We are here to help!

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Refund Policy

We understand that circumstances may change, and participants may need to withdraw from our coaching education program. Our refund policy is designed to be fair and transparent, providing clear guidelines for refunds based on the timing of the withdrawal.

Policy Guidelines:

Refund Eligibility:

• Refunds are available for participants who submit a written request to withdraw from the program within the specified timeframes outlined below.
• All refund requests must be submitted in writing to the program director at info@lajollaholisticcenter.com

Refund Schedule:

• Before Program Start Date:
  • Full Refund: 100% of the tuition fee will be refunded if a written request is received at least 15 days before the program start date.
  • Partial Refund: 80% of the tuition fee will be refunded if a written request is received within 10 days of the program start date.
• After Program Start Date:
  • 80% refund of the tuition fee if a written request is received within 20 days after the program start date.
  • No refunds will be issued after 20 days from the program start date or after 10% of the program has been completed, whichever comes first.

Non-Refundable Fees:

• The following fees are non-refundable:
  • Registration Fee
  • Materials Fee
  • Any administrative or processing fees
  • Late Payment Fees
• Participants who receive a partial refund will be refunded only for the refundable portion of the fees paid.

Program Cancellation:

• In the unlikely event that we cancel the program, all participants will receive a full refund of all fees paid, including non-refundable fees.

Special Circumstances:

• We recognize that exceptional situations may occur. If you believe you have extenuating circumstances, please contact the program director in writing to discuss possible accommodations or alternative solutions.

Processing Refunds:

• Approved refunds will be processed within 30 business days of receiving the written request.
• Refunds will be issued using the original payment method whenever possible. Any applicable bank charges or transaction fees will be deducted from the refund amount.

Appeal Process:

• If a participant is dissatisfied with the outcome of their refund request, they may submit an appeal in writing within 10 business days of receiving the decision.

Our goal is to ensure a fair and transparent refund process while maintaining the quality and integrity of our programs.

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Transfer of Credit Policy

We understand that participants may wish to transfer credits from our coaching education program to another program or institution, or may seek to apply previously earned credits to our program. Our Transfer of Credit Policy is designed to provide clear guidelines for these situations.

Policy Guidelines:

Eligibility for Credit Transfer:

• Participants who have completed coursework or training hours in an accredited coaching education program may be eligible to transfer those credits to our program.
• To qualify, the credits must have been earned within the past 2 years and must align with the content, learning outcomes, and competencies of our program.

Transfer Request Process:

• Participants seeking to transfer credits must submit a written request to the program director, including:
  • Official transcripts or certificates from the previous program.
  • A detailed syllabus or course description for each course or module for which credit is being requested.
• All requests must be submitted at least 30 days before the start of the program.

Evaluation of Transfer Credits:

• The program director, in consultation with the academic team, will evaluate the submitted documents to determine if the credits meet our program’s requirements.
• A decision will be communicated in writing within 10 business days of receiving the request.

Limitations on Credit Transfer:

• A maximum of 50% of the total program credits may be transferred from another institution.
• Credits that do not meet our standards for content, quality, or learning outcomes will not be eligible for transfer.
• Only credits earned from accredited institutions or recognized programs will be considered.

Transfer of Credit to Other Institutions:

• Participants wishing to transfer credits from our program to another institution should contact that institution directly to inquire about their transfer policies.
• We will provide transcripts, syllabi, and any other required documentation to support participants in this process, but we cannot guarantee that credits will be accepted by another institution.

Fees and Processing:

• A non-refundable processing fee of $50 may apply to evaluate and process the credit transfer request.
• Approved transfers may require additional administrative steps or conditions as communicated by the program director.

No Guarantee of Credit Acceptance:

• Acceptance of transferred credits is at the sole discretion of the receiving institution or program.
• We reserve the right to make the final determination on whether credits are eligible for transfer into our program.

Appeal Process:

• If a transfer credit request is denied, participants may submit an appeal in writing to the program director within 10 business days of the decision.

Our Transfer of Credit Policy is designed to uphold the integrity and quality of our coaching education programs while providing flexibility for participants.

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Illness Policy

We understand that illness can impact a participant’s ability to fully engage in our coaching education programs. Our Illness Policy is designed to provide flexibility and support for participants who may need to temporarily step away from the program due to health concerns, while ensuring that the program’s learning objectives and standards are upheld.

Policy Guidelines:

Notification of Illness:

• Participants who are unable to attend scheduled sessions or meet program requirements due to illness must notify the program director as soon as possible.
• Notification should be made in writing via email, including a brief description of the illness and the anticipated duration of the absence, if known.

Medical Documentation:

• For absences longer than 15 days or for significant interruptions to program participation, participants may be required to provide a medical certificate or documentation from a licensed healthcare provider.
• This documentation should verify the need for absence and may be used to determine eligibility for accommodations or extended leave.

Accommodations for Illness:

• Reasonable accommodations will be made for participants affected by illness, such as:
  • Extended deadlines for assignments or assessments.
  • Access to recorded sessions or supplemental materials.
  • Temporary suspension of program participation, with the opportunity to rejoin the program at a later date within a specified timeframe (typically 12 months).
• Accommodations will be determined on a case-by-case basis in consultation with the participant.

Prolonged or Severe Illness:

• Participants who experience a prolonged or severe illness that significantly impacts their ability to participate may request a temporary withdrawal from the program.
• Upon approval, participants may re-enroll in a future program cohort within 12 months without additional tuition fees, subject to availability and any administrative fees.

Refunds Due to Illness:

• If a participant is unable to continue the program due to a serious illness and wishes to withdraw, they may request a partial refund in accordance with our Refund Policy.
• Refunds will be considered on a case-by-case basis and may require supporting medical documentation.

Confidentiality:

• All information regarding a participant’s illness and medical condition will be kept strictly confidential and shared only with necessary staff members to provide appropriate accommodations.

Return to Program:

• Participants returning to the program after an illness must inform the program director at least 5 days in advance.
• A return-to-program plan will be developed, including any needed support to ensure a smooth transition back into the program.

Appeal Process:

• Participants who feel their needs have not been adequately met under this policy may submit an appeal in writing to the program director within 10 business days of the decision.

We are committed to supporting the well-being of our participants and providing a flexible and compassionate approach to managing illness-related absences.

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Ethical Marketing Agreement

Our organization is committed to promoting our coaching education programs in a manner that is honest, transparent, and ethical. This Ethical Marketing Agreement outlines the standards and principles that we adhere to in all marketing and promotional activities.

Agreement Guidelines:

Honesty and Transparency:

• All marketing materials, including advertisements, brochures, websites, and social media posts, will provide clear and accurate information about our programs, including content, costs, outcomes, and expectations.
• We will not use misleading or deceptive language, images, or claims to attract participants or promote our programs.

Respect and Inclusivity:

• Our marketing efforts will respect the dignity, rights, and diversity of all individuals. We will avoid language, images, or content that may be discriminatory, offensive, or insensitive to any group based on race, ethnicity, gender identity, sexual orientation, age, disability, religion, or other protected characteristics.
• We will promote our programs in a manner that is inclusive and accessible to all, ensuring that our messages reflect our commitment to diversity, equity, inclusion, and justice (DEIJ).

Accuracy of Testimonials and Endorsements:

• All testimonials, endorsements, and success stories used in our marketing will be authentic, obtained with the explicit consent of the individuals involved, and accurately represent their experiences.
• We will not fabricate or exaggerate claims about the benefits or outcomes of our programs, and we will ensure that all testimonials are verifiable and reflect genuine participant feedback.

Protection of Privacy:

• We will respect the privacy of all participants, clients, and partners by not sharing their personal information or images without their informed and explicit consent.
• Any use of participant data for marketing purposes will comply with applicable privacy laws and regulations, and individuals will have the option to opt-out of receiving promotional communications.

Fair Competition:

• We will engage in fair and ethical competition by avoiding negative or disparaging statements about other organizations, institutions, or programs.
• Our marketing efforts will focus on highlighting the unique value, benefits, and strengths of our own offerings without resorting to unfair comparisons or tactics.

Compliance with Laws and Regulations:

• All marketing and promotional activities will comply with applicable laws, regulations, and industry standards, including those related to consumer protection, advertising, and marketing practices.
• We will remain informed of and adhere to the guidelines set forth by relevant accrediting bodies, such as the International Coaching Federation (ICF) or similar organizations.

Commitment to Ethical Conduct:

• Our team, including all staff, partners, and third-party marketers, will be trained in and adhere to these ethical marketing principles.
• Any concerns or complaints regarding our marketing practices will be taken seriously and addressed promptly to uphold our commitment to integrity and transparency.

Monitoring and Accountability:

• We will regularly review and assess our marketing practices to ensure they align with this agreement and reflect our organizational values.
• We encourage feedback from participants, clients, and stakeholders to help us maintain ethical marketing standards.

By adhering to this Ethical Marketing Agreement, we affirm our dedication to maintaining the highest standards of integrity, transparency, and respect in all our promotional efforts.

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Organization Owner(s) – Percentage of Ownership

To maintain transparency and provide clear information about the ownership structure of our organization, please find the details of the organization’s owner(s) and their respective percentage of ownership below:

Ownership Details:

• Owner 1: Nancy De Andrade, PhD
• Percentage of Ownership: 100%
• Role/Title: CEO, Director of Education

Total Ownership:

• The total ownership percentage is 100%, reflecting the combined ownership stakes of all listed owners.

This information is provided in accordance with our commitment to transparency and accountability.

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Statement on Ethics, Integrity, and Transparency

At La Jolla Holistic Center, we are deeply committed to upholding the highest standards of ethics, integrity, and transparency in all aspects of our operations. These core values guide our decision-making, interactions, and the delivery of our coaching education programs, ensuring that we build trust and maintain the respect of our participants, clients, and community.

Ethics:

We are dedicated to fostering an ethical environment where honesty, fairness, and respect for all individuals are paramount. Our actions are guided by the following principles:

• Honesty: We communicate openly and truthfully in all our dealings, ensuring that all information about our programs, services, and practices is accurate and reliable.
• Fairness: We treat all participants, clients, partners, and team members with equity, providing equal opportunities for learning, growth, and engagement.
• Respect: We value diversity and inclusivity, embracing the unique perspectives, backgrounds, and experiences of every individual. We are committed to creating a safe, supportive, and welcoming environment.

Integrity:

Integrity is the foundation of our organization. We are committed to maintaining a culture of trustworthiness and accountability by:

• Adhering to High Standards: We comply with all applicable laws, regulations, and industry standards, including those set by relevant accrediting bodies, such as the International Coaching Federation (ICF).
• Taking Responsibility: We hold ourselves accountable for our actions, decisions, and their impact on our community. We welcome feedback and strive for continuous improvement in all that we do.
• Acting with Consistency: We ensure that our words align with our actions, and our conduct reflects our organizational values, fostering long-term relationships built on trust and credibility.

Transparency:

We believe that transparency is crucial to fostering trust and building meaningful relationships with our participants, clients, and stakeholders. To this end, we are committed to:

• Clear Communication: We provide clear, accurate, and timely information about our programs, fees, policies, and any changes that may affect our participants or clients.
• Open Access to Information: We make our policies, procedures, and program details accessible to all, ensuring that everyone has the information needed to make informed decisions.
• Ongoing Dialogue: We encourage open dialogue and welcome questions, feedback, and concerns. We are committed to addressing any issues promptly and fairly, in alignment with our Complaint/Grievance Policy.

By embracing ethics, integrity, and transparency, we aim to create a positive, impactful, and trustworthy environment for learning, growth, and transformation. We believe that these values are essential to achieving our mission and fostering a community dedicated to personal and professional development.

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